Return eligibility
Eligible products must be unopened, unused and returned with their original seal, labels, packaging and accessories. Perishable goods, opened food, personal-care products and items damaged after delivery may not be accepted.
The applicable return window and product-specific conditions will be confirmed with your order.
Requesting a return
Contact customer care with your order number, the item you wish to return and the reason. Please wait for return instructions before shipping anything to Leaf.
Customers are responsible for securely packing an approved return. Return-shipping responsibility depends on the reason for return.
Items that may not be returnable
For hygiene and safety, intimate wear, personalised products, used items and products marked final sale may be excluded. Product pages or order communication will identify any special conditions.
Wrong or damaged items
If the wrong item arrives or a product is damaged in transit, contact us promptly with clear photographs of the item, packaging and shipping label. We will review the issue and provide the appropriate resolution.
Refunds and exchanges
Approved refunds are processed after the returned item passes inspection. Online payments are returned through the original payment route where possible. Cash on Delivery refunds may require verified bank or payment details.
Processing time can vary by payment provider. Exchanges depend on stock availability.
Start a return request